Privacy Policy
Last Updated: 08.27.2025

1. Introduction
Welcome to Tiny Heirloom ("Company," "we," "us," or "our"). We operate the website https://www.tinyheirloom.com (the "Site") and offer custom tiny home design, construction, and related services (collectively, the "Services"). We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our Services, including any SMS marketing or promotional text messages. By accessing our Site or using our Services, you signify that you have read, understand, and agree to be bound by this Privacy Policy. If you do not agree, please do not access or use our Site or Services.

2. Information We Collect
Personal Information
Contact Data: Such as your name, email address, phone number, mailing address, and any other information you voluntarily provide when you fill out forms on our Site, request information about our homes, schedule consultations, or communicate with us.
Project Data: Information related to your tiny home project, including design preferences, budget range, timeline, property details, and customization requests.
Billing Data: If you purchase our services or products, you may provide payment information (credit card details, billing address, financing information), which is typically processed through secure third-party payment processors and not stored directly by us.
Non-Personal Information
Log Data: When you visit the Site, our servers automatically record information that your browser sends. This may include your IP address, browser type, referring/exit pages, and other usage details.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to collect information about your activities on our Site for analytics and to improve your experience.
SMS Marketing Information
When you opt in to receive SMS messages from us (e.g., by checking a box on a form or texting a keyword), we collect your phone number and track interactions such as delivery rates, open rates, and unsubscribes.

3. How We Use Your Information
Provide and Maintain Our Services
We use your personal information to:

Process inquiries and consultations
Develop custom tiny home designs and proposals
Manage construction projects and timelines
Coordinate delivery and installation
Provide customer support and warranty services
Process payments and financing applications

Marketing and Communications
Email/SMS Updates: We may use your contact information to send you promotional materials, project updates, maintenance tips, or information about new models and features. You can opt out at any time by clicking "unsubscribe" in our emails or replying STOP to our text messages.
Personalized Content: We may use cookies and browsing data to personalize the Site's content and marketing messages based on your interests and project preferences.
Analytics and Improvements
We analyze how users interact with our Site and Services to improve user experience, develop new home designs and features, and maintain security.
Compliance and Legal Obligations
We may process your information to comply with legal obligations, respond to legal claims or law enforcement requests, and enforce our agreements.
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4. SMS Marketing & TCPA Compliance
Opt-In
By providing your phone number through a form, text prompt, or other opt-in method, you consent to receive SMS/MMS messages from Tiny Heirloom related to our services, promotions, project updates, or general updates.
Message Frequency
The number of text messages you receive may vary based on your engagement with us and project status. We strive to keep messages relevant and not overwhelming.
Opt-Out
You can opt out of SMS marketing at any time by replying STOP to any message you receive. You will then be removed from our SMS marketing list.
For additional help, you may reply HELP or contact us at [your support email].
Message & Data Rates
Standard message and data rates may apply according to your mobile carrier's plan.
No Purchase Required
Your consent to receive SMS messages is not a condition of any purchase or service from us.
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5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers
We may share your information with trusted third-party vendors who assist us in operating our business, including:

Hosting and technology providers
Payment and financing processors
SMS and email delivery platforms
Contractors and suppliers involved in your project
Delivery and logistics partners
Professional service providers (architects, engineers, permitting consultants)

Business Transfers
If we merge with, acquire, or are sold to another company, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or if we believe such action is necessary to:

Comply with a legal obligation
Protect and defend our rights or property
Protect the safety of our users, employees, or the public
Comply with building codes and regulatory requirements

6. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use industry-standard measures, we cannot guarantee absolute security.
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7. Third-Party Links and Integrations
Our Site and communications may include links to third-party websites or services (e.g., financing partners, land sellers, social media platforms). We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to read the privacy policies of each site you visit.
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8. International Data Transfers
If you are accessing our Site from outside the United States, your information may be transferred to, and processed in, the U.S. or other countries where our service providers operate. By using our Site and Services, you consent to any such transfer of information.
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9. Your Rights and Choices
Access and Updates
You have the right to request access to the personal information we hold about you and to request corrections or updates if necessary.
Opt-Outs

Email: Click the "unsubscribe" link in any marketing email
SMS: Reply STOP to any of our text messages
Cookies: You can configure your browser to refuse cookies or alert you when cookies are being sent

Do Not Track
We currently do not respond to Do Not Track signals as no uniform technological standard has been adopted yet.
10. Retention of Data
We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Policy, including warranty obligations and legal requirements, unless a longer retention period is required or permitted by law.
11. Children's Privacy
Our Site and Services are not directed to individuals under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have unintentionally collected such information, please contact us so we can promptly remove it.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting a revised version on our Site and updating the "Last Updated" date at the top.